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$1 Trillion
Support more than one trillion dollars in integrated program management


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COMMERCIAL ENTERPRISE OMNIBUS SUPPORT SERVICES (CEOSS) BUSINESS AND ANALYTICAL SUPPORT
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MCR GSA LABOR CATEGORIES:
GSA Schedule GS-10F-0215J
(Click on a labor category below for details)
 

Director
 Provide executive coaching to agency heads, directors, and senior managers on quality improvement engagements requiring extensive senior level experience because they have extreme public visibility, are operationally critical, or will have potential significant regulatory or financial impact on the mission of the agency.

Design, organize, lead and conduct executive level workshops, seminars, training sessions and pilot projects which require senior level application of methods, tools, or theories, or require senior level experience in the program management of enterprise-wide change efforts.

Tailor quality improvement courses and workshops for an agency and its specific needs on projects that require senior level experience because of the complexity of the subjects being covered, or where the client determines it is advantageous to utilize senior level personnel because of their functional knowledge of industry best practices in fields relevant to the business processes and practices being studied.

Design, organize, lead and conduct organizational readiness surveys, customer focus groups, benchmarking studies, and other quality related surveys for an organization where the client determines senior level experience is required: 1) to identify the proper issues to be studied, or 2) to gain participation of customers or from the industry leading organizations targeted for benchmarking, or 3) where the client determines it is advantages to utilize senior level personnel because of their functional knowledge of industry best practices in fields relevant to the business processes and practices being studied.

Facilitate process improvement efforts requiring a mastery of technical expertise in scientific/technical disciplines or area where the client determines it is advantageous to utilize personnel with a senior level of experience to ensure the success of pilot projects, and the planning for enterprise-wide implementation.

Manage a team of senior consultants and analysts supporting an agency's process improvements and quality training efforts in quality improvements initiatives, which have extreme public visibility, operational critically, or potential significant regulatory or financial impact on the mission of the agency.

Gives lectures, speeches or write original articles or documents relating to quality implementation or technical enhancements to process improvement and customer service. 

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Principal Consultant
 Provide consulting to agency heads, directors, and senior managers on implementation of agency wide quality and process improvement initiatives.

Design, organize, lead and conduct executive level workshops, seminars, training sessions and facilitation.

Tailor quality improvement courses and workshops for an agency and its specific needs.

Design, organize, lead and conduct benchmarking and surveys for an organization.

Facilitate process improvement efforts requiring a mastery of technical expertise in scientific/technical disciplines or area.

Manage a team of senior consultants and analysts supporting an agency's process improvement and quality training efforts.

Give lectures, speeches or write original articles or documents relating to quality implementation or technical enhancements to process improvement and customer service.

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Senior Manager
 Schedules and allocates work, provides advice, guidance, and training to subordinated and recommends/determines personnel actions for department. Responsible for department/project planning, execution, and performance. Master's degree and 8+ years directly related work experience in the specialized area of responsibility to include formal assignment in a managerial capacity.

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Senior Consultant
 Provide consulting to directors and senior managers on implementation of agency wide quality and process improvement initiatives.

Develop, lead and conduct quality workshops, seminars, training sessions and facilitation.

Tailor quality improvement workshops and courses for an organization and its specific needs.

Lead and conduct benchmarking and surveys for an organization.

Facilitate process improvement efforts requiring a mastery of technical subject matter and experience in specific programs or processes.

Manage a team of consultants and analysts supporting an agency's process improvement and quality training efforts.

Generate papers and documents.

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Consultant
 Provide consulting to managers, supervisors, and the workforce on implementation of an organization's quality and process improvement initiatives.

Present quality workshops, seminars and training sessions.

Conduct and assist with benchmarking and surveys for an organization.

Facilitate process improvement efforts requiring a sufficient level of technical expertise needed to support the process.

Manage a team of junior consultants and analysts supporting an agency's process improvement and quality training efforts.

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Junior Consultant
 Assist in providing consulting to managers, supervisors and the workforce on implementation of an organization's quality and process improvement initiatives.

Assist in the presentation of quality workshops, seminars and training sessions.

Assist with benchmarking and surveys for an organization.

Assist in the facilitation of process improvement efforts.

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Program Manager
 Planning and directing technological improvements and project management implementation. Manage a diverse group of functional activities, subordinate groups of technical and administrative personnel. 10+ years of relevant experience. Advanced degree desired.

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Task Team Leader
 Defines and directs technical specification and tasks to be performed by team members, defines target dates of tasks and subtasks. Provides guidance and assistance in coordinating output and ensuring the technical adequacy of the end product. Bachelor's degree in a relevant field of study

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Senior Analyst
 Supports the process improvement effort of an organization by providing specific, high-level technical expertise as required by the team leader.

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Systems Analyst
 Support the process improvement effort of an organization by providing specific technical expertise as required by the process owner, team leader or team members.

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Senior Modeler
 Specializes in activity, process, or data modeling using automated tools. Bachelor's degree and 10 years experience.

Interprets and documents end-user information needs, including business rules. Designs logical database models using normalization/standardization techniques to satisfy client requirements. Reverse engineers logical data base models from current system data dictionaries and other available resources. Design activity/process models using proven methodologies to satisfy client requirements. Obtains functional requirements from subject matter experts during group workshops or follow-up interviews. Acts as facilitator during data collection sessions. Provides assistance and advice to programmers and analysts in the design of physical data base structures. Assures compliance with data administration standards.

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Modeler
 Specializes in activity, process, or data modeling using automated tools. Bachelor's degree and 5 years experience.

With minimal direction: interprets and documents end-user information needs, including business rules: designs logical database models using normalization/standardization techniques to satisfy client requirements: reverse engineers logical data base models from current system data dictionaries and other available resources; design activity/process models using proven methodologies to satisfy client requirements; obtains functional requirements from subject matter experts during group workshops or follow-up interviews; provides assistance and advice to programmers and analysts in the design of physical data base structures; and assures compliance with data administration standards.

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Junior Modeler
 Specializes in activity, process flow, or data modeling using automated tools. Bachelor's degree.

Assist in documenting end-user information needs. Provides appropriate research to ascertain standardization techniques, legacy data dictionary terminology, and functional requirements. Acts as a technographer during data collection sessions. Provides guidance on data administration standards.

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Senior Facilitator
 Specializes in facilitation of working group and team processes with demonstrated problem solving skills associated with such facilitation. Bachelor's degree and 15 years experience.

Responsible for the flow of facilitated group sessions, electronic Group Ware tool usage and producing meeting output. Conducts preliminary business analysis with subject matter experts. Analyses, in a group setting, needs for process improvement, business activity requirements, and business scenarios. Documents process, activities, scenarios, business rules, and data requirements sing electronic means (Group Ware)

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Facilitator
 Specializes in facilitation of working group and team processes with demonstrated problem solving skills associated with such facilitation. Bachelor's degree and 10 years experience.

With minimal direction: Responsible for the flow of facilitated group sessions, electronic GroupWare tool usage and producing meeting output; conducts preliminary business analysis with subject matter experts; analyses, in a group setting, needs for process improvement, business activity requirements, and business scenarios; documents process, activities, scenarios, business rules, and data requirements using electronic means (GroupWare)

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Facilitator Associate
 Assist senior Facilitator and Facilitator with administration skills associated with facilitation of working group and team processes when problem solving.

Works under the direction of a facilitator. Supports facilitated group sessions, electronic GroupWare tool usage and producing meeting output; conducts preliminary business analysis with subject matter experts; analyses, in a group setting, needs for process improvement, business activity requirements, and business scenarios; documents process, activities, scenarios, business rules, and data requirements using electronic means (GroupWare)

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Data Technician Level I
 Performs data administration for information systems in conformance with corporate data policy, procedures, standards, and guidelines. Conducts impact assessments on information systems to determine application integration potential and compatibility with the corporate architecture. Works with customer and other personnel to ensure quick location. Provides technical assistance related to data administration. Participates in the conceptual design/redesign of data base systems and logical model for use in business systems reengineering. Ensures proper synchronization of data dictionaries with the corporate repository.

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Subject Matter Expert
 Applies specialized detail systems knowledge to particular task. A designs major system projects and provides program management oversight for large, detailed projects or has specific knowledge in a highly specialized technical area. Must be able to communicate highly technical and specialized information to variety of audience orally and in writing.

Fifteen - (15) years extensive, specialized and recent experience in the specific technical area required for task order. Excellent verbal and written communication skills.

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Course Developer
 Provides support in researching and developing educational material for quality improvement initiatives. Responsible for the training development schedule, management of the subject matter expert input, fact-checking of the material, ensuring the material satisfies the training objectives, and ensuring the course complies with the principles of adult centered learning. Manage a team of consultants and subject matter experts supporting an organization's training development requirements. Provides support in researching and developing educational materials for course development. Generates and quality checks student material, classroom exercises, course texts and related instructor material.

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Editor
 Provides support in the area of technical editing by reviewing the grammar, writing styles and syntax of quality materials and technical reports.

Provides support by assisting in rewrites of quality materials and technical reports.

Works under the direction of a Course Developer. Provides in the area of technical editing by reviewing the grammar, writing styles and syntax of training materials and other course documents. Provides support by assisting in rewrites of course materials and related documents.

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General Services Administration - Federal Supply Service
On-line access to ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The Internet address for GSA Advantage!® is http://www.GSAAdvantage.gov. For more information on ordering from Federal supply schedules, please visit http://www.fss.gsa.gov .