Director
Provide executive coaching to agency heads, directors, and senior managers on quality improvement engagements requiring extensive senior level experience because they have extreme public visibility, are operationally critical, or will have potential significant regulatory or financial impact on the mission of the agency.
Design, organize, lead and conduct executive level workshops, seminars, training sessions and pilot projects which require senior level application of methods, tools, or theories, or require senior level experience in the program management of enterprise-wide change efforts.
Tailor quality improvement courses and workshops for an agency and its specific needs on projects that require senior level experience because of the complexity of the subjects being covered, or where the client determines it is advantageous to utilize senior level personnel because of their functional knowledge of industry best practices in fields relevant to the business processes and practices being studied.
Design, organize, lead and conduct organizational readiness surveys, customer focus groups, benchmarking studies, and other quality related surveys for an organization where the client determines senior level experience is required: 1) to identify the proper issues to be studied, or 2) to gain participation of customers or from the industry leading organizations targeted for benchmarking, or 3) where the client determines it is advantages to utilize senior level personnel because of their functional knowledge of industry best practices in fields relevant to the business processes and practices being studied.
Facilitate process improvement efforts requiring a mastery of technical expertise in scientific/technical disciplines or area where the client determines it is advantageous to utilize personnel with a senior level of experience to ensure the success of pilot projects, and the planning for enterprise-wide implementation.
Manage a team of senior consultants and analysts supporting an agency's process improvements and quality training efforts in quality improvements initiatives, which have extreme public visibility, operational critically, or potential significant regulatory or financial impact on the mission of the agency.
Gives lectures, speeches or write original articles or documents relating to quality implementation or technical enhancements to process improvement and customer service.
